DELIVERY AND RETURNS
PROCESSING AND SHIPPING TIMELINES
We offer standard delivery, which typically takes:
1–2 business days for Estonia, Latvia, Lithuania, and Finland,
3–4 business days for Poland,
4–5 business days for Germany,
5–7 business days for Sweden.
Estimated delivery date 10 to 20 days if the size is PRE-ORDERED.
Delivery times are calculated from the moment your order is processed and shipped.
Depending on the number of orders, product availability, and current promotions, there may be delays in processing some orders, but we will make every effort to dispatch your order quickly.
WE ARE CURRENTLY SHIPPING TO THE FOLLOWING COUNTRIES:
Estonia, Latvia, Lithuania, Finland, Germany, Poland and Sweden.
RETURN POLICY
If you want to return the items you ordered, please write a return application in free text and send it to us at zenicyofficial@gmail.com within 14 calendar days after receiving them via mail to the address provided below. The items must be unopened, unused (for health protection and hygiene reasons), unbroken, and in their original, undamaged packaging. Customers will receive a refund for returned items within 5-10 business days but no later than 30 days after the items are received at the ZENICY warehouse.
Please send the returned products together with the order confirmation to:
ONLINE RETURNS
GKIDEAL OÜ
Estonia, Tartu maakond, Tartu linn, Tartu linn, Kungla tn 38, 50403
RETURN OF DEFECTIVE PRODUCT
For returning defective items, please reach out to us at zenicyofficial@gmail.com
If you have additional questions, feel free to check our FAQ page for information on shipping or returns. If you're unable to find the answer you need, please reach out to our Customer Support team for assistance.