Terms and Conditions

Definitions

“Seller/we/our/us/ZENICY” means GKIDEAL OÜ, Tartu maakond, Tartu linn, Tartu linn, Kungla tn 38, 50403 (registered in Estonia, company registration no. 16805542) and the company's website www.zenicy.com

“Customer” means the person to whom this document is addressed.

“International Customer” shall mean, “Customer” from outside the Estonia.

“International Delivery Destination” shall mean delivery location outside Estonia.

“Website” shall mean, www.zenicy.com or any other subdomains of zenicy.com which may be accessible unless expressly excluded by their own terms and conditions.

“Order” shall mean the submission of an order for products on the “Website” by the “Customer”

Validity of terms and conditions of sale

The terms and conditions of sale shall apply to the rights and obligations arising between the customers of ZENICY online store (hereafter referred to as Customer) and GKIDEAL OÜ (hereafter referred to as ZENICY) with the purchase of goods.

In addition to these terms and conditions, the legal relationships arising from the purchase of products from ZENICY online store shall be regulated by the legislation applicable in the Republic of Estonia.

ZENICY shall reserve the right to change the terms and conditions of sale and the prices. These changes will be displayed on ZENICY’s web page.

Price information

Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.

All prices are quoted in Euros.

Payment

Payments must be made in Euros only, unless otherwise specified, and by one of the following payment methods: PayPal, credit card, or banklink.

Any discount codes issued are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail. We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged.

Entry into force of the contract of sale

The consumer undertakes to pay for the order after clicking „Complete order“.

The contract of sale shall enter into force after the receipt of the payment made by Customer on the bank account of GKIDEAL OÜ.

Delivery

After the entry into force of the contract of sale (after the receipt of the payment made by Customer), ZENICY will assemble the order and hand it over to the company's logistics partner for delivery.

Any date or period for delivery shall be considered as indicative only, although it is our policy to try to dispatch all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier.

In order to avoid delays in delivery, the order forms have to be filled in carefully and the delivery information submitted should be accurate and valid.

Products damaged (but not its labels and hang tags ) during transportation shall be replaced to Customer. Should the replacement be impossible, Customer shall receive a refund equal to the price of the products.

ZENICY shall not be held responsible for a delay in delivery if the goods were handed over to the logistics partners on time, but the delivery was delayed due to circumstances that ZENICY could not foresee or control.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

Return policy

Items purchased through ZENICY online store may be returned within 14 days of the date of the receipt. Should the Customer find the purchased item unsuitable, she/he can return it to the online store, indicating the cause for return.

If Customer wishes to return purchased items, please contact customer support at zenicyofficial@gmail.com.

Purchased items must be returned immediately, but no later than within 14 days following the submission of the request for withdrawal.

The right to withdraw shall cover items that are unused and the labels and hang tags on and undamaged.

Should it become inevitable that Customer has to pay the return costs, the online store shall refund the cost of purchased items and return costs no later than within 14 days following the receipt of the request for withdrawal.

The withdrawal period of 14 days shall not apply to the following items:

  1. items produced in accordance with Customer's personal needs;

  2. items produced custom-made according to conditions set out by Customer;

  3. items unsuitable for return due to health protection and hygiene reasons or if their packaging is removed after delivery;

  4. The item is worn, and the labels and hang tags have been removed.

If Customer does not receive the items she/he had ordered, or the items delivered do not correspond to the description provided on the web page, or items appear defective, Customer may, instead of filing a request for withdrawal within 14 days of receipt, use his/her right to present a complaint arising from the law.

Liability

Should We or Customer breach the present terms and cause damage to the other party, the breaching party shall be liable to the non-breaching party in the events and to the extent provided for in the legislation of the Republic of Estonia.

Force majeure

ZENICY shall not be held liable for the damage caused or for delivery delays, if the damage or delay is caused due to circumstances ZENICY could not foresee or control.

Processing of personal data

The information and personal data collected when visiting the ZENICY online store and during the processing of orders shall be treated as confidential and shall not be disclosed to third parties.

Encrypted communication with banks during the payment of goods ensures the security of Customer's personal bank details.

Complaints procedure

ZENICY shall be held liable for the non-compliance or defects of the goods sold to Customer that occur within two years from the receipt of these goods by Customer.

Should goods be found non-compliant or have defects, please send the complaint to zenicyofficial@gmail.com.

The complaint should contain the following information:

  • Customer's name and contact details;

  • Date of presenting a complaint;

  • Description of the product's defects;

  • Complaint being presented to ZENICY;

  • Reference to documents, confirming the fact of the transaction or a warranty, or provide their copies in the attachment.

ZENICY will reply to a complaint in writing within 15 days as of the receipt of the complaint from Customer. If ZENICY is unable to provide a response to the Customer's complaint within 15 days, ZENICY will inform Customer of that in writing, stating the reason for delay and the date by which the response will be provided.

ZENICY shall not assume liability for defects that have resulted through the Consumer's fault, either due to improper storage or non-intended use of products. Defects are product defects, not defects of packaging.

Should the goods appear to be non-compliant to the contract's terms and conditions, or have defects or malfunctions, Customer shall have the right to demand the repair or replacement of the goods. If the repair or replacement is impossible, or proves unsuccessful, or causes Customer unreasonable inconvenience, Customer shall retain the right to withdraw from the contract and claim the return of money.

Privacy Policy

Any information passed through to ZENICY is passed through a secure connection on the internet. If a customer wishes for their information to be removed from our database, this should be requested in writing to zenicyofficial@gmail.com

We may collect and process the following data about you:

  • Information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the Website and purchasing goods.

  • If you contact us, we may keep a record of that correspondence.

  • Details of transactions you carry out through the Website and of the fulfilment of your orders.

  • Details of your visits to the Website.

  • We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

  • We use information held about you in the following ways:

  • To ensure that content from the Website is presented in the most effective manner for you and for your computer.

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

  • To carry out our obligations arising from any contracts entered into between you and us.

  • To allow you to participate in interactive features of our service, when you choose to do so.

  • To notify you about changes to our service.

  • We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these.

  • The Website uses cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website.

  • Please note, credit card details are not retained online. The only information stored is a customer's transaction history, name, address & e-mail address.

  • By submitting your email address in connection with the order/purchase process, you agree that we may use your email address to contact you for matters regarding your order and other promotional activity. If you wish to cancel your subscription to ZENICY mailings, you can do so at any time by scrolling to the bottom of the email and clicking on the unsubscribe link. Alternatively, email zenicyofficial@gmail.com with a request to be removed.

Reviews

  • Whenever you submit a review or make use of another feature that allows you to upload material to the Website, or to make contact with other users of the Website, you warrant that you will be accurate and that you will not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist. You warrant that any such contribution complies with those standards and that you own or otherwise control all of the rights to the content that you post, and you indemnify us for any breach of these warranties.

  • Any material you upload to the Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

  • We have the right to use the name that you submit in connection with such content and to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.

  • We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website.

  • We have the right to remove any material or posting you make on the Website if, in our opinion, such material does not comply with the content standards set out above.

Changes to Terms & Conditions

We reserve the right to change these terms and conditions at any time without prior notice.

Law

These terms and conditions are governed and shall be interpreted in accordance with Estonian Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.