FAQ

HOW CAN I TRACK MY ORDER?

Your tracking number can be found in the shipping confirmation email you received, or you can access it through the Order History section if you're a registered member of ZENICY. If you have any questions about your order, feel free to fill out the Contact Form, and our team will be happy to help you.

Can the delivery address be changed after placing the order?

Once you place an order on our website, we start preparing it for delivery fast. Therefore, we're unable to make any changes to the order or delivery address once it's been placed.

Can I cancel my order?

Once an order is made on our website, we quickly begin processing it to ensure timely delivery. Regrettably, we are unable to modify or cancel an order once it has been placed.

Which countries does ZENICY ship products to?

Currently, we are shipping to Estonia, Latvia, Lithuania, Finland, Germany, Poland, and Sweden.

My order hasn't been delivered yet. What should I do?

We offer standard delivery which usually takes 1-2 business days to arrive after your order is handled and shipped. If you have not received your order within 14 working days, please contact our Customer Support.

I want to return the products?

It is possible to return the ordered items within 14 calendar days after receiving the order. For additional information, kindly review the Delivery and Returns section.

Where can I check the status of my order?

You can see the status of your order under "Orders" in your account.

What happens if my payment is unsuccessful?

If your payment has been declined without a clear reason, we suggest attempting an alternative payment method. Should that not be an option, please reach out to us at zenicyofficial@gmail.com. It's important to note that payment may fail due to incorrect data entry or insufficient funds in the selected account.

Where should I enter the discount code?

Enter your discount code into the Discount Code field.